Mitigate the risks of using SaaS applications
Cloud has made SaaS the default — but subscribers no longer hold a running copy of the software or direct control over their own data. EscrowTech's SaaS escrow restores that control with disaster-recovery-ready agreements built specifically for cloud-delivered software.
Peace of mind, built for cloud-delivered software
Cloud computing has ushered in Software as a Service as a viable and growing business solution — bringing efficiency, scalability, and recognized benefits. But SaaS subscribers no longer have direct access to a running copy of the software, and more importantly, they can lose access to their own customer data.
EscrowTech has created cost-effective, efficient solutions to streamline the timely availability of SaaS services. A SaaS escrow agreement protects all parties: if the vendor's solution is lost, mission-critical data can be transferred to the subscriber, and SaaS source code escrow ensures continuity of business and operations.
A trust signal for your buyers
Consenting to escrow for SaaS inspires confidence in users and stakeholders. Help reassure your SaaS subscribers that adopting your application is a safe choice — backed by a neutral, audited third party.
- Source code, build instructions, and customer data covered
- Streaming deposits keep the escrow continuously current
- Optional live failover environment for rapid recovery
- Trusted by Fortune 500 buyers since 1992
What you stand to lose without escrow
When the vendor controls the runtime and the data, subscribers carry hidden continuity risk. SaaS escrow neutralizes it.
Loss of access to critical SaaS services
Sudden outages, vendor failure, or contract disputes can leave your business without the tools it depends on.
Lost customer data
When a SaaS vendor disappears, so can your data — including records you're legally required to retain.
No direct access to the software
Subscribers no longer hold a running copy of the software, leaving continuity entirely in the vendor's hands.
How EscrowTech's SaaS escrow works
- 01
Define the agreement
Configure parties, release events, and recovery objectives that match your SaaS deployment.
- 02
Stream deposits
RealTimeVault automates source code, build instructions, and customer data deposits on a continuous schedule.
- 03
Two-site secure storage
Materials are stored at redundant facilities including the Perpetual Storage Vault in Little Cottonwood Canyon.
- 04
Test plan verification
Optional periodic verification confirms the SaaS application can be rebuilt and operated from escrow assets.
- 05
Release & recover
On a defined trigger, materials — and where applicable a live environment — are released to the beneficiary.
Different SaaS escrow packages
Three tiers from baseline source-code protection to a live failover environment ready to go.
Level 1
- Source code & build instructions stored in escrow
- Physical two-site storage
- Online secure deposit submission or standard delivery
Level 2
- Source code & build instructions stored in escrow
- Physical two-site storage
- Secure streaming deposits via RealTimeVault
- Monthly customer data copy onto media
Level 3
- Source code & build instructions stored in escrow
- Production servers ready to go live at our data centers
- Secure streaming deposits via RealTimeVault
- Periodic test plan verification with each SaaS update
Streaming deposits with RealTimeVault
RealTimeVault lets customers set up automatic deposits — eliminating most of the manual work required to keep an escrow up to date. Under Level 2, data is copied monthly onto media and stored in escrow. Under Level 3, data is transferred to the data center where the SaaS application is populated and ready to run.
Built for SaaS continuity
Disaster recovery built in
Continuity plans designed specifically for SaaS — not retrofitted from on-prem playbooks.
RealTimeVault streaming
Automated deposits keep the escrow current without manual upkeep on your engineering team.
Live failover capability
Level 3 keeps a production-ready environment standing by in our data center for rapid release.
Trust signal for buyers
Reassure subscribers and stakeholders that your SaaS is a safe, audited, and recoverable choice.
De-risk your SaaS
Pick a package or talk to our team about a tailored SaaS escrow agreement.